FAQ on Photo Restoration

These are some of the popular questions we get from time to time.
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Photo Restoration Questions

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Here at PhotoRestorationMA, it involves several steps. A great deal of the photo refinishing process depends on whether you send us the original or you choose to scan them yourself and upload to our website. If you send the damaged images, rest assured they will be treated with the UTMOST care.

First, we scan the damaged photos you send. Normally, we scan at a resolution of 600dpi or higher. From there, we use various digital tools to eliminate the scratches, color bleed, colorcast, fading, rips, tears, mold, heat damage, and other deterioration. That pretty much explains most of photo restoration, refinishing, and retouching processes.

The entire process is executed VERY carefully, which is why we do not offer one of those "24 hour guarantee" options for photo refinishing (especially if we will be scanning photos that happen to be YOUR treasured memories). We take our time, and much of our photo restoration is done by hand. It's not just a matter of using spot removers in Adobe Photoshop. Sometimes, damaged pictures require hand-painting in order for the full photo restoration process to provide the best results. That's exactly what we do at PhotoRestorationMA.

Absolutely not! We do nothing to your original image except scan it into our system. We then work with the scanned image and place your original in a safe place.

We use state of the art image editing software combined with professional graphic artists who do the work. Digital technology enables us to make virtually any photo, even if it’s in pieces, look as good as new.

We price projects on the amount of work involved. Without actually seeing the photo it is difficult to estimate the cost. Bring or send your photos in for an accurate quote. For some general pricing information click HERE.

PhotoRestorationsMA and Susan White Photography have been a full service studio for over 3 decades. We take care of you from your initial contact to final completion of your order. With Susan White and Mark O'Connell, it’s all smooth and seamless. Nestled in a beautiful retreat property you'll find your visits relaxing. We have a private building with staff and normal hours, so you are not hunting down someone with only a cell phone number. .

Yes, we have a commercial grade scanner that will transform MANY types of slides and negatives. You can expect the same quality printed, restored photo as you would from a regular scanned print. PLEASE DO REMEMBER to ship negatives very carefully. If you are in doubt, give PhotoRestorationMA a call in Pembroke, Masscahusetts and we will walk you through the safest method to pack negatives and ship them.

We have no special requirements, but we suggest the following when shipping damaged photos:

First, ensure they are packed well. Do not trust the post office and their "do not bend" envelopes. It is better to go with UPS or FedEx. Get a tracking number.

Cut two pieces of cardboard out of a box. The pieces should be a little bit smaller than your envelope. Place the photographs between the pieces of cardboard before you place them in the envelope.

If you are shipping a large number of photographs, just ensure they are packed well and are protected with bubble-wrap or foam "peanuts." We don't want to end up doing photo restoration on pictures that left your house in much better condition!

Call us when you get your tracking number so we may watch for the package of damaged photographs.

Normally, the photo scanning process takes only a few hours for each picture. For Restorations, most of the time we are able to electronically send you a restored digital proof for approval within 10-14 business days.

Sometimes, extra picture repair has to be done. Sometimes, there may be a backlog of other photos. Don't cringe at that time! :)

The prints we send out are the BOMB. They are printed on some of the highest-quality archival photograph paper available. On special request, we can order a MUSEUM quality paper for your restored photo prints. It's up to you!

We promise to get you a restored photo as quickly as we possibly can.

Tears or rips across a human face in a photo! It's extremely difficult in photo restoration to reconstruct a face when you don't really know what the person looked like in the original picture.

All major credit cards accepted through our store via paypal if you had a custom photo restoration or other work. Checks and cash are also welcome.

We certainly do! These are treated the same way normal photographs are. You send the photo to us, we work some magic, and we send you the photograph restoration.

Most folks just make an appointment to come to us. There are some other good ways.

First, if you need customized work, check the CONTACT page of our website. At the bottom there exists a detailed contact form where you can not only explain your issue but also upload as many as 6 damaged photographs. In fact, you can use this method alone to initiate your order, if you wish.

If you want to discuss the work first, don't hesitate at all to give PhotoRestorationMA a call. From 11:00 to 5:00 PM Tuesday thru Friday you can reach us at 781-826-8189 (we're a part of Susan White Photography and answer the phone that way!). We would be more than happy to answer any questions you might have and give you any help you need to get started.

Get Photo Restoration Pricing HERE. Rates are COMPLETELY dependent on the level / type of damage.

We are located in Pembroke, Massachusetts and do all of our business from 1 location.

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